Returns and Right of Withdrawal

Last updated: 4 October 2026

30-Day Return Policy

We want you to be happy with your purchase from fibiz. You can notify us of a return within 30 days of receiving your goods.

The first 14 days are covered by your statutory right of withdrawal. For the following 16 days - days 15 to 30 after receipt - we offer a voluntary right of return under the conditions described below.

Your statutory withdrawal rights and rights concerning faulty goods remain unaffected. In particular, the 30-day period does not limit your statutory claims for faulty goods.

Requesting a Return and Sending Goods Back

Please notify us of your return at support@fibiz.tech. Where possible, include your order number and the items you wish to return. You do not need to give a reason when exercising your statutory right of withdrawal.

Returns must be sent by post to:

FIBIZ GmbH
Peter-Behrens-Platz 10
4020 Linz
Austria

Please package the goods securely to protect them during transport.

For change-of-mind returns, you are responsible for arranging the return and paying the direct return shipping costs. For faulty, damaged or incorrectly supplied goods, we cover reasonable return shipping costs. Please contact us in these cases so we can coordinate the return with you.

We do not charge restocking fees or flat-rate return handling fees.

Statutory Information About Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, receive the goods. If several goods from a single order are delivered separately, the period begins upon receipt of the last item.

To exercise your right of withdrawal, you must inform us of your decision through a clear statement, for example by email or letter:

FIBIZ GmbH
Peter-Behrens-Platz 10
4020 Linz
Austria
Email: support@fibiz.tech

You may use the model withdrawal form below, but this is not mandatory.

Where an online withdrawal function is available in our store, you may also submit your withdrawal through that function.

To meet the withdrawal deadline, it is sufficient to send your notification before the withdrawal period expires. Our prior approval is not required.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the cost of our least expensive standard delivery option.

If you expressly selected a more expensive delivery option, the additional cost will not be reimbursed.

We will issue the reimbursement without undue delay and no later than 14 days after receiving your withdrawal notification. We will use the same payment method used for the original transaction unless expressly agreed otherwise. You will not incur any reimbursement fees.

We may withhold reimbursement until we have received the goods back or you have provided evidence that you have sent them back - whichever occurs first.

You must send the goods back without undue delay and no later than 14 days after notifying us of your withdrawal. The deadline is met if you send the goods before this period expires.

You are only responsible for any reduction in the goods’ value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. Opening the packaging and inspecting the goods in this way do not exclude your statutory right of withdrawal.

Voluntary Returns After the Statutory Withdrawal Period

Our voluntary return policy applies to returns notified to us on days 15 to 30 after receipt of the goods.

Please notify us at support@fibiz.tech no later than 30 days after receiving the goods. Then send the goods to the address above within 14 days of your return notification.

Under this voluntary return policy, we accept new and slightly used goods, provided they are complete and undamaged. Please return the goods in their original packaging where possible. Original packaging is not mandatory.

After receiving and inspecting the return, we will refund the purchase price paid for the returned items within 14 days of receiving the goods. Original delivery charges are not refunded under this voluntary return policy.

The refund will be issued using the original payment method unless expressly agreed otherwise. You will not incur any reimbursement fees.

These voluntary conditions do not restrict your statutory right of withdrawal or your statutory rights concerning faulty goods.

Damaged, Faulty or Incorrectly Supplied Goods

If your goods are damaged or faulty, or you have received an incorrect item, please contact us at support@fibiz.tech. Where possible, describe the issue and include your order number.

In these cases, we cover reasonable return shipping costs and arrange an appropriate solution in accordance with your statutory rights.

Your statutory rights concerning faulty goods apply independently of our 30-day return policy.

Exchanges

We do not offer direct exchanges for change-of-mind purchases. If you would like a different item, you can return the original item under this policy and place a separate order for the desired item.

Your statutory right to a replacement for faulty goods remains unaffected.

Model Withdrawal Form

If you wish to withdraw from the contract, you may complete this form and send it to us.

To:
FIBIZ GmbH
Peter-Behrens-Platz 10
4020 Linz
Austria
Email: support@fibiz.tech

I/We () hereby give notice that I/We () withdraw from my/our (*) contract of sale of the following goods:

Ordered on () / received on ():

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s)
(only if this form is submitted on paper):

Date:

(*) Delete as appropriate.

Contact

FIBIZ GmbH
Peter-Behrens-Platz 10
4020 Linz, Austria
Email: support@fibiz.tech