Shipping policy

Shipping Policy

Delivery Area

We currently deliver within Austria.

Shipping Costs

The following charges apply to standard shipping within Austria:

• Order value below €20.00: €1.50 per order.

• Order value of €20.00 or more: free standard shipping.

The order value is calculated after any discounts and excludes shipping costs. Shipping costs are displayed at checkout before you complete your order.

Standard shipping is provided by Austrian Post (Österreichische Post).

Processing Time

Orders are generally processed and handed over to the shipping carrier within 1 business day after payment is received.

Orders are generally not processed or handed over to the carrier on weekends or public holidays.

Delivery Time

The usual total delivery time within Austria is 2–4 business days after payment is received, including processing time.

Transit time after the order has been handed over to the carrier is generally 2–3 business days.

Business days mean Monday to Friday, excluding public holidays.

These delivery times are estimates. Delivery may take longer during public holidays, periods of exceptionally high shipping volumes, or delays affecting the carrier.

Shipping Confirmation and Tracking

You will receive a shipping confirmation once your order has been handed over to the carrier.

Where tracking is available for the selected shipping method, we will provide the relevant tracking information.

Delivery Address

Please provide a complete and correct delivery address when placing your order.

If you notice an error after completing your order, please contact us as soon as possible at support@fibiz.tech.

Once the order has been handed over to the carrier, changes to the delivery address may no longer be possible.

Undeliverable Shipments

If a shipment cannot be delivered because of an incorrect or incomplete delivery address, or for other reasons attributable to the recipient, and is returned to us, we will contact you to discuss the next steps.

Additional shipping costs may apply if the order is shipped again. We will inform you of these costs before reshipping.

Damaged or Lost Shipments

If your order arrives damaged or has not been delivered within a reasonable period, please contact us at support@fibiz.tech.

We will investigate the matter and, where necessary, coordinate the next steps with the carrier.

Your statutory rights concerning faulty goods and your consumer rights remain unaffected.

Returns and Right of Withdrawal

Information about returns, your right of withdrawal, and return shipping costs is available in our Returns and Withdrawal Policy.

Contact

FIBIZ GmbH
Peter-Behrens-Platz 10
4020 Linz, Austria
Email: support@fibiz.tech